//Tips and Tricks When Being Audited By A Medical Facility

Often annually, hospitals run audits on their vendors, including medical interpreters who come to interpret for patients in their facilities.  Hospitals need to make sure that their patients are protected, and that the interpreters are also protected. This is where the Compliance Department comes into play.

Compliance Departments are where all of the fun stuff happens! As Vocalink’s Compliance Coordinator, I work extra hard to make sure that our promise is kept to all of our clients that our medical interpreters are always 100% compliant.

There’s a pretty big list of immunizations and repeating, annual requirements to keep up with and maintain for each interpreter. Some examples of the requirements are MMR 1&2 (Measles, Mumps and Rubella), Varicella 1 & 2, TDAP (Tetanus, Diphtheria and Pertussis), Hepatitis B, Flu Shot and TB Test.

Often times, when reviewing the immunization records for interpreters, there are common mistakes that are made.  For example, when reading an MMR Titer Test, it’s often overlooked when someone is actually immune, or not immune, to Measles, Mumps and Rubella, because of how extensive the details are on the results. These are often stated in numbers, with a key to determine immunity. Knowing the mathematical symbols for “greater than” (>) and “less than” (<) really comes in handy! Another commonly made mistake is not catching if an interpreter has both, MMR 1 AND 2, as well as Varicella 1 AND 2 where required by the facility. Health system compliance officers, language access program managers and staff, and others responsible for reviewing vendor compliance would certainly benefit from some basic training on how to read medical records.

When interpreting companies are audited, it’s important for all medical records to have been reviewed and even double checked by a 2nd pair of eyes.

Our compliance department here has a great team who all work together to make sure that all of the medical interpreters we provide to do on-site interpreting for our clients remain compliant.

Go Compliance!