/Tag:Customer Satisfaction

Total Quality Management (TQM) and the Impact of Vendor Selection (part 1)

2017-12-13T14:43:26+00:00

According to the American Society of Quality (ASQ), “Total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.” How often do we encounter a firm that does not communicate their [...]

Total Quality Management (TQM) and the Impact of Vendor Selection (part 1) 2017-12-13T14:43:26+00:00

Vocalink Quality Assurance

2017-12-13T14:43:27+00:00

It’s that time of year! Vocalink will be sending out quality feedback surveys to all of our current clients within the next couple of weeks. You will receive an e-mail notification and a link to where you can fill out the survey. I strongly encourage you to fill this out and to be honest! Vocalink [...]

Vocalink Quality Assurance 2017-12-13T14:43:27+00:00