“You learn something new every day” is one of my favorite sayings … because it is just so true. Last week, I stumbled across a reference to Geri-Ann Galanti’s Caring for Patients from Different Cultures, 4th Edition (Univ. of Penn. Press 2008, Kindle Edition). Delighted to find it available for Kindle, I downloaded it […]
On July 31, 2015, the Eleventh Circuit Court of Appeals issued its decision in Martin v. Halifax Healthcare Systems, Inc.This decision addresses the question, “must we provide round-the-clock, in-person ASL interpreters at the request of a deaf patient or caregiver?” This is one of the most frequently asked questions I get as Compliance Counsel from […]
We are happy to introduce a guest blogger. Jon McCollum is the founder of Verify Comply, the federal and state exclusion and debarment screening. Prior to founding Verify Comply, Jon served as the Corporate Compliance Officer at one of the nation’s largest medical billing and practice management companies. Jon studied Computer Science at The University of North Texas, is a […]
Collins v. Dartmouth-Hitchcock Medical Center
Part II – Tips for Avoiding “Win = Loss” Cases
In my last blog, I discussed the Collins v. Dartmouth-Hitchcock Medical Center decision. In that case, the Court found that a hospital and doctor properly accommodated a deaf patient without providing her with an ASL interpreter. The focus of the previous blog was to highlight the fact that, […]
Often annually, hospitals run audits on their vendors, including medical interpreters who come to interpret for patients in their facilities. Hospitals need to make sure that their patients are protected, and that the interpreters are also protected. This is where the Compliance Department comes into play.
Compliance Departments are where all of the fun stuff happens! […]
The Joint Commission tells us that “effective communication is critical to the successful delivery of health care services.” No one would try to argue with that statement. But what does “effective communication” really mean? Unfortunately, there is no one answer. In fact, there are millions of answers! Why?
Because health care providers must communicate health information […]
When I first started prospecting a new client a couple of years ago I asked her “What is your biggest challenge with your Interpreting Department?” Her reply was, I have never purchased or managed a service in my career that takes more of my time than Interpreting Services, working with so many vendors, risk liability, compliance, and […]