Founder | CEO
Imagine moving to a foreign country as a child, unable to speak or understand a word of the local language, and no one in your family could either! That’s what happened to Amelia, a native Peruvian, suddenly transplanted to the US. Wading through the waters of language learning, within a very short period, she became the official voice for the family, learning legalese, healthcare lingo and all things interpreter by the age of 13!
After studying language at Michigan State and Wayne State Universities, Amelia formally began her career as a freelance interpreter. Her personal experience and affinity for languages led her to found Vocalink in 1995, “making communication with the world easy in any language.” This passion for clear communication – being not just heard but understood – is what fuels the flame burning deep in the heart of her entire organization.
As founder and chief innovator at Vocalink Language Services, Amelia considers it her mission to inspire her team to drive this “be heard—be understood” message. It’s simple but profound. She believes that true communication happens only when this dynamic occurs. The focus is not on the services Vocalink “sells” but what they believe, which inspires the entire organization to come to work each day— turning this belief into a working reality.
Vocalink earned membership in the National Minority Supplier Development Council’s Corporate Plus® program in 2014; a coveted designation among minority businesses that have demonstrated their capacity to successfully execute national contracts for major corporations. Amelia also lead her company to winning the title of NMSDC Class II Supplier of the Year in 2012. Vocalink continues serve an impressive roster of business-to-business clients and Amelia has her sights set for aggressive future growth.
Among her proudest accomplishments are her grown daughter and son and an amazing granddaughter. An avid reader and movie buff, Amelia loves all kinds of popular culture. She lives in Springboro, Ohio, with her husband, Patrick, a retired federal agent. In their spare time you will find them dancing tango, a heartfelt passion they share.
Regional Interpreting Operations Manager
Lisa Stokesbury serves as the Regional Interpreting Operations Manager at Vocalink. Since joining Vocalink in 2004, Lisa has held several key positions in interpreting operations, marketing and sales, through which she has gained deep insight into the interpreting needs of Vocalink’s clients in the healthcare, corporate, public service, financial and manufacturing industries. Lisa now manages on-site interpreting solutions serving the entire State of Ohio as well as the Louisville and Lexington, Kentucky areas, as well as global over-the-phone and video-remote-interpreting solutions. Lisa’s key duties include new product development and deployment, developing and maintaining client relationships, new market development and training. Under her leadership, Vocalink’s Interpreting Solutions has realized consistent 20 – 30% year-over-year growth since 2012.
Lisa manages a team of nine full-time office staff, four full-time staff interpreters, and over 350 as-needed interpreters. She helped to shape and implement Vocalink’s secure, online interpreting management system known as Tracker, and manages Vocalink’s relationships with its outside partners and vendors.
Lisa takes on the role of both active teacher and student when it comes to language services. She regularly participates in educational opportunities through the International Medical Interpreter Association (IMIA), the Southeastern Medical Interpreter Association (SEMIA), the Kentucky Hospital Association (KHA), and the Ohio State Bar Association. She frequently contributes to Vocalink’s blog on topics impacting interpreting solutions, especially for Vocalink’s healthcare clients.
Lisa holds and Associate’s Degree in Business Administration from Indiana Vocational College, and successfully completed training at the Dale Carnegie School of Business. Lisa is active in her church, holding a Board Member position at the St. Helen Federal Credit Union, and serving as a member and Chairperson for the Education Commission at St. Helen’s School.
Global Director of Localization Solutions
Trusted by organizations to create international language solutions for close to 18 years, Mohamed has worked with top tier brands across the world. His expertise in the field has helped hundreds of clients globalize and localize their products, services and brands for different cultures, creating the ultimate native experience.
Mohamed’s globalization experience in branding, transcreation, websites, promotions, and digital marketing strategy provides a single solution to today’s multi-channel demands. A regular speaker in localization and content events, Mohamed helps create awareness about the need for globalization aspects in today’s business world.
In-House Compliance Counsel
Jill Mead serves as in-house Compliance Counsel for Vocalink. In this role, Jill leads Vocalink’s Language Access Compliance team, providing Language Access Compliance audit and training services to health systems, hospitals, clinics, and physicians’ groups and ensuring that Vocalink’s team of medical interpreters meet federal, state, hospital accreditation and client-set compliance standards. Jill regularly contributes to Vocalink’s blog and presents monthly webinars on such topics as the critical links between healthcare compliance and language access, translating vital medical documents, avoiding winnable but expensive civil rights litigation through effective and compliant language access programs, and how to conduct an internal audit of an existing language access program.
Prior to joining Vocalink in August of 2014, Jill’s private practice focused on labor and employment, zoning and planning, public sector, and prevailing wage law. Jill served as outside counsel to Vocalink for over thirteen years before joining as in-house counsel.
Jill received her J.D. from the University of Toledo College of Law as class valedictorian, and served as a Note and Comment Editor for the Law Review. She received her B.S., summa cum laude, from Adrian College. Jill is a member of the Healthcare Compliance Association, the American Health Lawyers Association, and American Mensa, and is admitted to practice in the State of Ohio, Northern and Southern Districts of Ohio, and the Sixth Circuit.