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Vocalink honored by Dayton Business Journal

I‌‌n a ceremony held last night, the Dayton Business Journal honored their Businesses of the Year. Vocalink accepted awards for both Minority Owned Business of the Year as well as Community Supporter of the Year. Sitting in a room full of Dayton’s shiniest business stars on a beautiful Fall evening is a treat in and […]

Can’t Read, Won’t Buy: Localization is Key!

By Amelia Rodriguez
CEO, Vocalink Language Services

Can’t Read, Won’t Buy: I love this title! It comes from one of my favorite companies in the whole world, Common Sense Advisory. They are the gods of language industry research. Studying about our industry has made them wise beyond their years.  I quote: “Common Sense Advisory polled […]

Stoic or Expressive? Culture’s Part in Communication

“You learn something new every day” is one of my favorite sayings … because it is just so true. Last week, I stumbled across a reference to Geri-Ann Galanti’s Caring for Patients from Different Cultures, 4th Edition (Univ. of Penn. Press 2008, Kindle Edition). Delighted to find it available for Kindle, I downloaded it […]

Translation Quality Evaluation – Error Categories and Severity

As we mentioned in previous posts, error categories and severity are the two dimensions used to calculate the error’s weight in any translation and hence decide whether it is useable or not. Error categories and severity differ from one standard and/or metric to another and from one company to another, however there are a lot of […]

Translation Quality Evaluation: Measuring Defects

Many quality standards and practices consider evaluating the quality of products and services by measuring actual or probable defects. Translation is much the same as other service industries. The majority of translation quality assessment, evaluation metrics and technologies follow the same concept of counting actual defects (errors), then categorizing them and assigning them a severity […]

Global Communications with Vialink: Video Remote Interpreting

See the power of real global communication!
Today, overcoming the language and communication barriers to international commerce is the key to global market success. Vocalink, a leading language services company, is making it easier than ever to conduct business around the world with the introduction of Vialink video remote interpreting.

Vialink™ combines a secure video conference call with a […]

New ACA Non-Discrimination Rules

July 18th is coming! Are you ready?
On July 18, 2016, the long-awaited final rule implementing Section 1557 of the Affordable Care Act (ACA): Nondiscrimination in Health Programs and Activities goes into effect. The new rule tackles two vital issues for patient-centered care: language access for Limited English Proficient, deaf, hard-of-hearing, blind and visually impaired patients […]

What Happens in Vegas WON’T be Staying in Vegas! #HCCAci

In just one week’s time, I will be packing my bags and heading off to Las Vegas! But this time, what happens in Vegas won’t be staying there! Why? Because I will be bringing back a wealth of healthcare compliance knowledge to put into action!

The 20th Annual Healthcare Compliance Association Compliance Institute (#HCCAci) begins on April […]

City, courts to translate for immigrants, refugees

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City, courts to translate for immigrants, refugees
Influx in foreign speakers creating a linguistic problem, officials say.
 

By Cornelius Frolik – Staff Writer, Dayton Daily News

Faced with an influx of immigrants and refugees into the region, Dayton’s municipal court system and some legal departments plan to translate vital documents into other common languages.

“Our goal […]

Speed… the Ultimate Client Obsession

Speed is a premium commodity.  We know it.  We are all in a hurry, never doing just one thing at a time: text while on the phone, listen to a webinar while checking e-mail, eat and work …   We hate delays, long lines, getting voice mail.  And we will pay for speed. 

“Slow” is […]