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Vendors

Total Quality Management (TQM) and the Impact of Vendor Selection (part 1)

According to the American Society of Quality (ASQ), “Total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.”

How often do we encounter a firm that does not communicate their commitment […]