Limited English Proficient Archives | Vocalink

Limited English Proficient

Stoic or Expressive? Culture’s Part in Communication

“You learn something new every day” is one of my favorite sayings … because it is just so true. Last week, I stumbled across a reference to Geri-Ann Galanti’s Caring for Patients from Different Cultures, 4th Edition (Univ. of Penn. Press 2008, Kindle Edition). Delighted to find it available for Kindle, I downloaded it […]

Global Communications with Vialink: Video Remote Interpreting

See the power of real global communication!
Today, overcoming the language and communication barriers to international commerce is the key to global market success. Vocalink, a leading language services company, is making it easier than ever to conduct business around the world with the introduction of Vialink video remote interpreting.

Vialink™ combines a secure video conference call with a […]

New ACA Non-Discrimination Rules

July 18th is coming! Are you ready?
On July 18, 2016, the long-awaited final rule implementing Section 1557 of the Affordable Care Act (ACA): Nondiscrimination in Health Programs and Activities goes into effect. The new rule tackles two vital issues for patient-centered care: language access for Limited English Proficient, deaf, hard-of-hearing, blind and visually impaired patients […]

What Happens in Vegas WON’T be Staying in Vegas! #HCCAci

In just one week’s time, I will be packing my bags and heading off to Las Vegas! But this time, what happens in Vegas won’t be staying there! Why? Because I will be bringing back a wealth of healthcare compliance knowledge to put into action!

The 20th Annual Healthcare Compliance Association Compliance Institute (#HCCAci) begins on April […]

“Win” For Hospital and Doctor in ADA Case Brought by Deaf Patient

Collins v. Dartmouth-Hitchcock Medical Center

Part II – Tips for Avoiding “Win = Loss” Cases

In my last blog, I discussed the Collins v. Dartmouth-Hitchcock Medical Center decision. In that case, the Court found that a hospital and doctor properly accommodated a deaf patient without providing her with an ASL interpreter. The focus of the previous blog was to highlight the fact that, […]

I am only making $20 on this patient, I can’t afford an interpreter!

This is a phrase I hear from so many physicians as I work with them on the importance of having an interpreter for a Limited English Proficient (LEP) patient.  It is a tough pill to swallow for a small doctor’s office to understand what is on […]