/Tag:Limited English Proficient

Stoic or Expressive? Culture’s Part in Communication

2017-12-13T14:43:20+00:00

“You learn something new every day” is one of my favorite sayings … because it is just so true. Last week, I stumbled across a reference to Geri-Ann Galanti’s Caring for Patients from Different Cultures, 4th Edition (Univ. of Penn. Press 2008, Kindle Edition). [1] Delighted to find it available for Kindle, I downloaded it [...]

Stoic or Expressive? Culture’s Part in Communication 2017-12-13T14:43:20+00:00

Global Communications with Vialink: Video Remote Interpreting

2017-12-13T14:43:21+00:00

Vialink Video Remote Interpreting See the power of real global communication! Today, overcoming the language and communication barriers to international commerce is the key to global market success. Vocalink, a leading language services company, is making it easier than ever to conduct business around the world with the introduction of Vialink video remote interpreting. Vialink™ [...]

Global Communications with Vialink: Video Remote Interpreting 2017-12-13T14:43:21+00:00

New ACA Non-Discrimination Rules

2016-07-05T18:15:46+00:00

July 18th is coming! Are you ready? On July 18, 2016, the long-awaited final rule implementing Section 1557 of the Affordable Care Act (ACA): Nondiscrimination in Health Programs and Activities goes into effect. The new rule tackles two vital issues for patient-centered care: language access for Limited English Proficient, deaf, hard-of-hearing, blind and visually impaired [...]

New ACA Non-Discrimination Rules 2016-07-05T18:15:46+00:00

What Happens in Vegas WON’T be Staying in Vegas! #HCCAci

2017-12-13T14:43:21+00:00

In just one week’s time, I will be packing my bags and heading off to Las Vegas! But this time, what happens in Vegas won’t be staying there! Why? Because I will be bringing back a wealth of healthcare compliance knowledge to put into action! The 20th Annual Healthcare Compliance Association Compliance Institute (#HCCAci) begins on [...]

What Happens in Vegas WON’T be Staying in Vegas! #HCCAci 2017-12-13T14:43:21+00:00

“Win” For Hospital and Doctor in ADA Case Brought by Deaf Patient

2017-12-13T14:43:25+00:00

Collins v. Dartmouth-Hitchcock Medical Center Part II – Tips for Avoiding “Win = Loss” Cases In my last blog, I discussed the Collins v. Dartmouth-Hitchcock Medical Center decision. In that case, the Court found that a hospital and doctor properly accommodated a deaf patient without providing her with an ASL interpreter. The focus of the previous blog was to highlight the [...]

“Win” For Hospital and Doctor in ADA Case Brought by Deaf Patient 2017-12-13T14:43:25+00:00

I am only making $20 on this patient, I can’t afford an interpreter!

2017-12-13T14:43:25+00:00

This is a phrase I hear from so many physicians as I work with them on the importance of having an interpreter for a Limited English Proficient (LEP) patient.  It is a tough pill to swallow for a small doctor’s office to understand what is on the other side of that statement.  They are correct, [...]

I am only making $20 on this patient, I can’t afford an interpreter! 2017-12-13T14:43:25+00:00
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