“You learn something new every day” is one of my favorite sayings … because it is just so true. Last week, I stumbled across a reference to Geri-Ann Galanti’s Caring for Patients from Different Cultures, 4th Edition (Univ. of Penn. Press 2008, Kindle Edition). Delighted to find it available for Kindle, I downloaded it […]
On July 31, 2015, the Eleventh Circuit Court of Appeals issued its decision in Martin v. Halifax Healthcare Systems, Inc.This decision addresses the question, “must we provide round-the-clock, in-person ASL interpreters at the request of a deaf patient or caregiver?” This is one of the most frequently asked questions I get as Compliance Counsel from […]
“I only have to talk to the patient for five minutes we do not need the interpreter.” In that five minutes you can put the patient, your facility and your career at risk.
Triage – trying to get by without the interpreter during triage can result in confusion of symptoms, delay in care and patient […]
This is a phrase I hear from so many physicians as I work with them on the importance of having an interpreter for a Limited English Proficient (LEP) patient. It is a tough pill to swallow for a small doctor’s office to understand what is on […]
Often annually, hospitals run audits on their vendors, including medical interpreters who come to interpret for patients in their facilities. Hospitals need to make sure that their patients are protected, and that the interpreters are also protected. This is where the Compliance Department comes into play.
Compliance Departments are where all of the fun stuff happens! […]
Vocalink uses a sophisticated – but easy-to-use – electronic system for interpreters checking-in and checking-out of interpreting appointments. This system, called “UClock,” uses smart phone technology to allow health system staff to sign an interpreter in and out of an appointment and certify that the appointment was completed. Beyond providing to-the-minute accuracy for interpreting encounters, […]