/Tag:Healthcare

Stoic or Expressive? Culture’s Part in Communication

2017-12-13T14:43:20+00:00

“You learn something new every day” is one of my favorite sayings … because it is just so true. Last week, I stumbled across a reference to Geri-Ann Galanti’s Caring for Patients from Different Cultures, 4th Edition (Univ. of Penn. Press 2008, Kindle Edition). [1] Delighted to find it available for Kindle, I downloaded it [...]

Stoic or Expressive? Culture’s Part in Communication 2017-12-13T14:43:20+00:00

What Happens in Vegas WON’T be Staying in Vegas! #HCCAci

2017-12-13T14:43:21+00:00

In just one week’s time, I will be packing my bags and heading off to Las Vegas! But this time, what happens in Vegas won’t be staying there! Why? Because I will be bringing back a wealth of healthcare compliance knowledge to put into action! The 20th Annual Healthcare Compliance Association Compliance Institute (#HCCAci) begins on [...]

What Happens in Vegas WON’T be Staying in Vegas! #HCCAci 2017-12-13T14:43:21+00:00

Martin v. Halifax Healthcare Systems, Inc.

2017-12-13T14:43:24+00:00

On July 31, 2015, the Eleventh Circuit Court of Appeals issued its decision in Martin v. Halifax Healthcare Systems, Inc.This decision addresses the question, “must we provide round-the-clock, in-person ASL interpreters at the request of a deaf patient or caregiver?” This is one of the most frequently asked questions I get as Compliance Counsel from health [...]

Martin v. Halifax Healthcare Systems, Inc. 2017-12-13T14:43:24+00:00

Meet Lunilia Crespo

2017-12-13T14:43:25+00:00

Working in a fast-paced environment is not always easy, but Lunilia Crespo and her team have become experts on balancing all aspects of their work. Crespo is the Branch Manager for Vocalink’s  Dayton, Columbus and Cincinnati offices. With the motto of “never say no”, Crespo and her team are tasked with fulfilling all of the [...]

Meet Lunilia Crespo 2017-12-13T14:43:25+00:00

An Ounce of Prevention is Worth a Pound of Government-Enforced Cure

2017-12-13T14:43:25+00:00

The U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) is charged with the investigation of complaints of discrimination by health care facilities that receive federal financial assistance (including accepting Medicare/Medicaid funds). The enforcement process begins with a complaint, usually from a patient or group of patients, who are often supported by an advocacy [...]

An Ounce of Prevention is Worth a Pound of Government-Enforced Cure 2017-12-13T14:43:25+00:00

Five Minutes Can Put You at Risk!

2017-12-13T14:43:25+00:00

“I only have to talk to the patient for five minutes we do not need the interpreter.”  In that five minutes you can put the patient, your facility and your career at risk. Five minutes Triage – trying to get by without the interpreter during triage can result in confusion of symptoms, delay in care [...]

Five Minutes Can Put You at Risk! 2017-12-13T14:43:25+00:00

I am only making $20 on this patient, I can’t afford an interpreter!

2017-12-13T14:43:25+00:00

This is a phrase I hear from so many physicians as I work with them on the importance of having an interpreter for a Limited English Proficient (LEP) patient.  It is a tough pill to swallow for a small doctor’s office to understand what is on the other side of that statement.  They are correct, [...]

I am only making $20 on this patient, I can’t afford an interpreter! 2017-12-13T14:43:25+00:00

Tips and Tricks When Being Audited By A Medical Facility

2017-12-13T14:43:26+00:00

Often annually, hospitals run audits on their vendors, including medical interpreters who come to interpret for patients in their facilities.  Hospitals need to make sure that their patients are protected, and that the interpreters are also protected. This is where the Compliance Department comes into play. Compliance Departments are where all of the fun stuff [...]

Tips and Tricks When Being Audited By A Medical Facility 2017-12-13T14:43:26+00:00

Why Do I Need an Interpreter? A Nurse’s Perspective

2017-01-30T21:34:59+00:00

After working as a trauma nurse for over twenty years I decided one day that I was done. Little did I know that a past experience would lead me to a new career that I absolutely love and that I am very passionate about. I now recruit interpreters! As an emergency trauma nurse I saw it [...]

Why Do I Need an Interpreter? A Nurse’s Perspective 2017-01-30T21:34:59+00:00

How Can a Smart Phone Lead to HIPAA Compliance?

2017-12-13T14:43:26+00:00

Vocalink uses a sophisticated - but easy-to-use - electronic system for interpreters checking-in and checking-out of interpreting appointments. This system, called “UClock,” uses smart phone technology to allow health system staff to sign an interpreter in and out of an appointment and certify that the appointment was completed. Beyond providing to-the-minute accuracy for interpreting encounters, [...]

How Can a Smart Phone Lead to HIPAA Compliance? 2017-12-13T14:43:26+00:00
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