Healthcare Interpreting Archives | Vocalink

Healthcare Interpreting

Vocalink honored by Dayton Business Journal

I‌‌n a ceremony held last night, the Dayton Business Journal honored their Businesses of the Year. Vocalink accepted awards for both Minority Owned Business of the Year as well as Community Supporter of the Year. Sitting in a room full of Dayton’s shiniest business stars on a beautiful Fall evening is a treat in and […]

Stoic or Expressive? Culture’s Part in Communication

“You learn something new every day” is one of my favorite sayings … because it is just so true. Last week, I stumbled across a reference to Geri-Ann Galanti’s Caring for Patients from Different Cultures, 4th Edition (Univ. of Penn. Press 2008, Kindle Edition). Delighted to find it available for Kindle, I downloaded it […]

City, courts to translate for immigrants, refugees

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City, courts to translate for immigrants, refugees
Influx in foreign speakers creating a linguistic problem, officials say.
 

By Cornelius Frolik – Staff Writer, Dayton Daily News

Faced with an influx of immigrants and refugees into the region, Dayton’s municipal court system and some legal departments plan to translate vital documents into other common languages.

“Our goal […]

Martin v. Halifax Healthcare Systems, Inc.

On July 31, 2015, the Eleventh Circuit Court of Appeals issued its decision in Martin v. Halifax Healthcare Systems, Inc.This decision addresses the question, “must we provide round-the-clock, in-person ASL interpreters at the request of a deaf patient or caregiver?” This is one of the most frequently asked questions I get as Compliance Counsel from […]

Tips and Tricks When Being Audited By A Medical Facility

Often annually, hospitals run audits on their vendors, including medical interpreters who come to interpret for patients in their facilities.  Hospitals need to make sure that their patients are protected, and that the interpreters are also protected. This is where the Compliance Department comes into play.

Compliance Departments are where all of the fun stuff happens! […]

Down the Interpreting Rabbit Hole

The Joint Commission tells us that “effective communication is critical to the successful delivery of health care services.” No one would try to argue with that statement. But what does “effective communication” really mean?  Unfortunately, there is no one answer. In fact, there are millions of answers! Why?

Because health care providers must communicate health information […]

Newsflash: Congratulations to Vocalink and Kelly Davis!

Vocalink was the special guest of South Community Behavioral Health as they honored one of our employees, Kelly Davis. Kelly and the rest of the Vocalink team were recognized for Exemplary Service for supporting South Community Behavioral Health and their staff in obtaining an interpreter. They are very grateful for the level of customer – […]