Customer Satisfaction Archives | Vocalink

Customer Satisfaction

Total Quality Management (TQM) and the Impact of Vendor Selection (part 1)

According to the American Society of Quality (ASQ), “Total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.”

How often do we encounter a firm that does not communicate their commitment […]

Vocalink Quality Assurance

It’s that time of year! Vocalink will be sending out quality feedback surveys to all of our current clients within the next couple of weeks. You will receive an e-mail notification and a link to where you can fill out the survey.

I strongly encourage you to fill this out and to be honest! Vocalink is […]