/Interpreting

Stoic or Expressive? Culture’s Part in Communication

2017-12-13T14:43:20+00:00

“You learn something new every day” is one of my favorite sayings … because it is just so true. Last week, I stumbled across a reference to Geri-Ann Galanti’s Caring for Patients from Different Cultures, 4th Edition (Univ. of Penn. Press 2008, Kindle Edition). [1] Delighted to find it available for Kindle, I downloaded it [...]

Stoic or Expressive? Culture’s Part in Communication 2017-12-13T14:43:20+00:00

Global Communications with Vialink: Video Remote Interpreting

2017-12-13T14:43:21+00:00

Vialink Video Remote Interpreting See the power of real global communication! Today, overcoming the language and communication barriers to international commerce is the key to global market success. Vocalink, a leading language services company, is making it easier than ever to conduct business around the world with the introduction of Vialink video remote interpreting. Vialink™ [...]

Global Communications with Vialink: Video Remote Interpreting 2017-12-13T14:43:21+00:00

New ACA Non-Discrimination Rules

2016-07-05T18:15:46+00:00

July 18th is coming! Are you ready? On July 18, 2016, the long-awaited final rule implementing Section 1557 of the Affordable Care Act (ACA): Nondiscrimination in Health Programs and Activities goes into effect. The new rule tackles two vital issues for patient-centered care: language access for Limited English Proficient, deaf, hard-of-hearing, blind and visually impaired [...]

New ACA Non-Discrimination Rules 2016-07-05T18:15:46+00:00

A Table for Two

2017-12-13T14:43:25+00:00

A mom of two wild preschool-aged boys, I knew that a dinner date with my five year old son Grady could be interesting. Our latest date, however, was more educational than I had anticipated. You see, Grady is obsessed with maps. And learning. Our latest date was at a local Italian restaurant, and Grady requested [...]

A Table for Two 2017-12-13T14:43:25+00:00

United We Are Strong!

2017-12-13T14:43:25+00:00

This past week I had the pleasure of being part of International Medical Interpreters Association (IMIA) Annual Conference in Rockville, Maryland and United We Are Strong was the theme of the conference. It is the perfect theme for a group of professional interpreters, language service providers and hospitals to work together to better improve language [...]

United We Are Strong! 2017-12-13T14:43:25+00:00

Five Minutes Can Put You at Risk!

2017-12-13T14:43:25+00:00

“I only have to talk to the patient for five minutes we do not need the interpreter.”  In that five minutes you can put the patient, your facility and your career at risk. Five minutes Triage – trying to get by without the interpreter during triage can result in confusion of symptoms, delay in care [...]

Five Minutes Can Put You at Risk! 2017-12-13T14:43:25+00:00

I am only making $20 on this patient, I can’t afford an interpreter!

2017-12-13T14:43:25+00:00

This is a phrase I hear from so many physicians as I work with them on the importance of having an interpreter for a Limited English Proficient (LEP) patient.  It is a tough pill to swallow for a small doctor’s office to understand what is on the other side of that statement.  They are correct, [...]

I am only making $20 on this patient, I can’t afford an interpreter! 2017-12-13T14:43:25+00:00

Interpreters: Independent Contractors or Employees?

2017-12-13T14:43:26+00:00

In 2014, the U.S. Department of Labor ramped up its scrutiny of the classification of workers as “independent contractors.” Both the National Labor Relations Board and the Internal Revenue Service followed suit. Why are three, major governmental agencies laser-focused on this issue? The simple answer is The Affordable Care Act. The ACA, sometimes called “Obama [...]

Interpreters: Independent Contractors or Employees? 2017-12-13T14:43:26+00:00

Vocalink Announces TCI Schedule for 2015

2015-11-19T17:26:28+00:00

We are excited to announce that we have set the dates for the Dayton/Cincinnati area TCI classes for 2015. What is The Community Interpreter training program? If you want to become a community interpreter, come and attend the most respected program for community interpreting in the U.S. Whether you are a bilingual employee, a contract interpreter or someone [...]

Vocalink Announces TCI Schedule for 2015 2015-11-19T17:26:28+00:00

Total Quality Management (TQM) and the Impact of Vendor Selection (part 1)

2017-12-13T14:43:26+00:00

According to the American Society of Quality (ASQ), “Total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.” How often do we encounter a firm that does not communicate their [...]

Total Quality Management (TQM) and the Impact of Vendor Selection (part 1) 2017-12-13T14:43:26+00:00
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