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Compliance

Stoic or Expressive? Culture’s Part in Communication

“You learn something new every day” is one of my favorite sayings … because it is just so true. Last week, I stumbled across a reference to Geri-Ann Galanti’s Caring for Patients from Different Cultures, 4th Edition (Univ. of Penn. Press 2008, Kindle Edition). Delighted to find it available for Kindle, I downloaded it […]

New ACA Non-Discrimination Rules

July 18th is coming! Are you ready?
On July 18, 2016, the long-awaited final rule implementing Section 1557 of the Affordable Care Act (ACA): Nondiscrimination in Health Programs and Activities goes into effect. The new rule tackles two vital issues for patient-centered care: language access for Limited English Proficient, deaf, hard-of-hearing, blind and visually impaired patients […]

What Happens in Vegas WON’T be Staying in Vegas! #HCCAci

In just one week’s time, I will be packing my bags and heading off to Las Vegas! But this time, what happens in Vegas won’t be staying there! Why? Because I will be bringing back a wealth of healthcare compliance knowledge to put into action!

The 20th Annual Healthcare Compliance Association Compliance Institute (#HCCAci) begins on April […]

Martin v. Halifax Healthcare Systems, Inc.

On July 31, 2015, the Eleventh Circuit Court of Appeals issued its decision in Martin v. Halifax Healthcare Systems, Inc.This decision addresses the question, “must we provide round-the-clock, in-person ASL interpreters at the request of a deaf patient or caregiver?” This is one of the most frequently asked questions I get as Compliance Counsel from […]

Guest Blog: Federal Exclusion

We are happy to introduce a guest blogger. Jon McCollum is the founder of Verify Comply, the federal and state exclusion and debarment screening. Prior to founding Verify Comply, Jon served as the Corporate Compliance Officer at one of the nation’s largest medical billing and practice management companies. Jon studied Computer Science at The University of North Texas, is a […]

An Ounce of Prevention is Worth a Pound of Government-Enforced Cure

The U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) is charged with the investigation of complaints of discrimination by health care facilities that receive federal financial assistance (including accepting Medicare/Medicaid funds). The enforcement process begins with a complaint, usually from a patient or group of patients, who are often supported by an […]

“Win” For Hospital and Doctor in ADA Case Brought by Deaf Patient

Collins v. Dartmouth-Hitchcock Medical Center

Part II – Tips for Avoiding “Win = Loss” Cases

In my last blog, I discussed the Collins v. Dartmouth-Hitchcock Medical Center decision. In that case, the Court found that a hospital and doctor properly accommodated a deaf patient without providing her with an ASL interpreter. The focus of the previous blog was to highlight the fact that, […]

Tips and Tricks When Being Audited By A Medical Facility

Often annually, hospitals run audits on their vendors, including medical interpreters who come to interpret for patients in their facilities.  Hospitals need to make sure that their patients are protected, and that the interpreters are also protected. This is where the Compliance Department comes into play.

Compliance Departments are where all of the fun stuff happens! […]

Down the Interpreting Rabbit Hole

The Joint Commission tells us that “effective communication is critical to the successful delivery of health care services.” No one would try to argue with that statement. But what does “effective communication” really mean?  Unfortunately, there is no one answer. In fact, there are millions of answers! Why?

Because health care providers must communicate health information […]

Why is managing interpreting services such a struggle?

When I first started prospecting a new client a couple of years ago I asked her “What is your biggest challenge with your Interpreting Department?” Her reply was, I have never purchased or managed a service in my career that takes more of my time than Interpreting Services, working with so many vendors, risk liability, compliance, and […]